Refund policy

Last updated: 2026-09-23.

• Missed deadline: full refund, automatically, if your QR code is not delivered at least 6 hours before your scheduled arrival.
• Cancellation before processing: full refund if you cancel before a team member has started your order. Email us with your order number.
• Cancellation after processing: 50% refund if the card has not yet been submitted; no refund once the QR code has been delivered.
• You no longer need the service: full refund if you tell us before we submit.
• Ordered too early: we do not take payment for arrival cards more than 72 hours before arrival. If a payment slips through, we hold the order and process it when the window opens, or refund in full on request before we start.
• e-VOA visa fee: non-refundable once the application is lodged with the Indonesian authorities. Refunded in full if we have not yet lodged it.
• e-VOA not eligible or refused: full refund of our service fee; the visa fee is refunded only if not yet lodged.
• Our error: full refund plus a free resubmission if a mistake on our side causes the card to be rejected.

Refunds are returned to the original card within 5–10 business days.

If something goes wrong, contact us at info@allindonesia-arrivalcard.com before opening a dispute with your bank. We answer within one business day and resolve almost every case with a refund or a resubmission. A chargeback opened without contacting us first may be contested with the order record, the delivery email and the terms of service.